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989-773-4620
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FAQ'S

Where are we located?

We are located at
4995 E. Pickard St.
Mt. Pleasant, MI. 48858

What are your showroom hours?

Showroom hours are Monday thru Friday 8am – 5:30 pm , Saturday 8am – 3:00 pm & Sunday 9am – 1:00pm.

Winter hours Mid December – Mid April Monday thru Friday 9am – 5:30 pm, Saturday 8am – 3:00 pm & Closed Sunday.

What are your hours of delivery and pick up?

Deliveries during normal business hours. There will be an additional fee added to normal rates for after normal business hours delivery services.

Deliveries?

Delivery and Pick-up rates are quoted as a round trip fee, and based on time and location of your event. The customer is responsible for all the equipment from the time of delivery till it has been returned to Mt. Pleasant Rental Center. The customer is also responsible for damaged or missing items and verifying an accurate count of rentals received and returned.

Payment options?

We accept credit cards (Visa, Mastercard, and Discover) cash and checks.

What if I don’t have a credit card?

We will not rent to a customer without a credit card, and an ID. We know that customer will pay in cash or check for the rental, but we need some kind of security that the equipment is going to be returned to us. Credit Card or cash deposit is required as security for the rental.

Rental rates?

All rates quoted are based on 24hr rental period per item. However we allow extra time for customer to pick-up/drop off at your location. We prefer to deliver the day before your event and pick the day after with an exception in peak periods. Any rental equipment kept longer than specified time will be charged according to our price schedule.

What if we wish to add more equipment or change an order?

We accept changes or additions to your order up to the day of the delivery date of your order. We can add items to your order on the day of delivery based on availability, but however if we deliver it after our truck has left the warehouse with your equipment, we would charge another delivery charge.

What should we do with your dishware before we return it?

Please scrape food from the plates & wash. Please place the dishware into the boxes and crates in which they were delivered.

Miscellaneous charges?

You may be charged a labor fee if your delivery site requires that equipment be taken up stairs, elevator, or an excessive walk by our delivery/pick-up crew. If our delivery or pick-up is delayed due to your event an additional charge may apply.

Cancellations?

Any orders cancelled prior to 7 days before the delivery/will call date will not be subject to a cancellation fee. Orders cancelled within the 7 days of delivery/will call date are subject to 50% cancellation fee. Orders cancelled the day of delivery or will call are subject to 100% cancellation fee once the order has been placed. All orders placed by customer with a credit card /deposit will be confirmed orders; customers will not get a confirmation call. It is the customer’s responsibility to make any additions or cancellations of the rental equipment prior to the 7 days.

Delays due to weather?

We strive to deliver to all our customers by delivering the equipment a day before the event. But when there are extreme weather conditions like gusty winds, heavy rain, our service to you may be interrupted and delayed by weather and traffic. We will complete the services quickly as possible.

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